1. Check the number you ask Santa to Text in My Account
2. Although the Text is sent to the network at the time requested
the following are reasons for text failures (they may still happen)
Handset not switched on
Out of network range when delivery attempts
Sim memory full on phone
Mobile Network issues and queuing causing to expire in validity
period (we have extended this to 48 hours worth of attempts)
still not answered?
details of your order including your order ID/Question and supply
the email address you used to order with if different from the reply
address in the email you send to us.