Not Happened or Late
1. Please check the call details in My Account
2. The 23rd and Christmas Eve are very busy and it is not unusual
for Santa to get held up on some calls and is playing catch up.
Please be patient and explain to any waiting child/children that
Santa is very busy testing his sleigh and checking his list and
he will call just as soon as he can.
Make sure you have "Unknown Caller Barring" switched
off. Santa will use 141 before he calls to prevent call backs.
Santa may not call if he thinks it was scheduled at an unreasonable
time in error such as 11.30 at night to6.30 in the morning. Although
we have warnings on the site, some users still opt to book these
times. Often they are prank calls designed to wake a grown up.
We only offer 30% refunds for these. The suggestion is to rebook
at a suitable time for a child and then apply for a refund on
the original call using the email below.
Call to people over 17 years old may not be made (at Santa's discretion).
When booked as a prank these calls can be distressing for both
the recipient and Santa and ties up valuable resources. We only
offer 30% refunds for these.
Please be aware that although extremely rare Santa may miss the
call altogether due to human error or a system error.
(Last year's success rate was 954 per 1000 calls)
most cases we will refund in full
for each missed call - just just as importantly please tell your
child that Santa is very sorry, but it was either call them and
risk not making it to their house on time with all their presents
or to leave now before the snow gets too heavy - even without
making his call to them.
you can't get hold of us during these busy times - please try
and re-order another Santa Call and we will refund your origanal
order if it was our fault as soon after Xmas as possible.