We hope we can answer all your questions below.

  1. What is a Text From Santa (Merry Textmas) and how much does it cost?
  2. When do I need to book a Text From Santa?
  3. Can anyone with a mobile telephone receive a Text From Santa?
  4. What time do Texts From Santa happen?
  5. I have more than one Child to book for, how do I do it?
  6. What does the Text From Santa say?
  7. What does a Text From Santa Cost?
  8. Does the recipient get charged to recieve a Text From Santa?
  9. I booked a Text From Santa and it didn't happen, what now?
  10. Can The Child reply To a Merry Textmas and run up a phone bill?
  11. Who is behind Merry Textmas?

What is a Text From Santa (Merry Textmas) and how much does it cost?

Merry Textmas is a series of 3 personalised text messages from Santa costing just £3.49. This exclusive product is only available at Santa.co.uk. The series of Text messages will appear to come from Santa and are spaced a few hours apart - you can determine the time lapse. There is no reply option and the recipient cannot be charged to receive the Text messages, nor can they run up a bill by replying to Santa.

Santa will mention any personal info you submit with the form and inform them of what he is doing – give a real-time feel to the series of text messages.
The recipient's phone is not billed nor charged for the Santa Call. No advertising is associated with the LIVE Santa Call. The Live Santa Call will last approximately 2 minutes.

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When do I need to book a Text From Santa?

You can arrange for a Santa to text up to 2 hours in advance of the 1st message. The series of Text messages will appear to come from Santa and are spaced a few hours apart - you can determine the time lapse.

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Can anyone with a mobile telephone receive a Text From Santa?

Yes! Any network.

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What time do Texts From Santa happen?

A Live Santa Call will approximately 2 minutes and can happen at 15 mins either side of anytime you choose. The booking form will ask you for a date and "time to call". Only available dates and call slots are displayed so you can only book what's available - therefore avoiding disappointment.

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I have more than one Child to book for, how do I do it?

Not a problem. Although each LIVE Santa Call is for ONE child - Santa will only mention the first named child even if the booking contains more than one child's name.

Tip: 1. Space each Santa Call 15 minutes apart. This will give the excited children time to tell you what Santa said to them before the next call comes in.
Tip: 2. Because the Santa Calls are personalised keep your purchase receipt and remember the order the Santa Calls are scheduled.

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What does the Text From Santa say?

When you book a LIVE Santa Call you will be prompted for various information about the child. These details are similar to the details submitted when ordering a Santa Letter such as - Name, Age, gender, most wanted Christmas present, hobbies, pets & names , best friend's name and anything else you would like Santa to mention in his wonderful call. top

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What does a Text From Santa Cost?

Santa Claus is brought to wonderful life by each of our quality & security checked Santa's. Using the information you provide at the time of booking Santa will speak in an English accent. top

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What if the phone is engaged when LIVE Santa Calls?

Each Santa Call is programmed to happen 15 mins either side of your allocated call time. For example - if you choose Christmas Eve at 6PM - Santa may call between 5.45PM and 6.15 PM - whilst this is necessary to allow for the unpredictability of previous calls that Santa makes it also makes for wonderful period of anticipation as you and your child wait not quite knowing exactly when the great man will actually call.

Tip: Make sure you inform the recipient's parent/guardian of the pending Santa Call and tell them to keep the line free!

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I booked a Text From Santa and it didn't happen, what now?

A pre-booked LIVE Santa Call will happen! The notification page and emailed receipt you receive upon successful submission of your order, will only be generated once the computerised booking system has accepted your criteria. The only way a LIVE Santa Call will seem not to have occurred is if you have specified an incorrect telephone number. In which case somebody you don't know had a wonderful surprise! If Santa tries to call and the telephone number is engaged or their is no reply, he will retry for the next 15 minutes.

Tip: 1. Make sure the recipient is in the house at the scheduled time of the Santa Call
Tip: 2. If it is a gift for a child other than your own, then tell their parent / guardian you have arranged the Santa Call.

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Can The Child reply To a Merry Textmas and run up a phone bill?

The organisation behind SantaCalls.com and Santa-Claus.com and Santa.co.uk is Father Christmas Ltd. Registered in England (Company no: 03711758). The company is dedicated to providing world class content and retail services tailored for Christmas and the Internet.

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Who is behind Merry Textmas?

The organisation behind SantaCalls.com and Santa-Claus.com and Santa.co.uk is Father Christmas Ltd. Registered in England (Company no: 03711758). The company is dedicated to providing world class content and retail services tailored for Christmas and the Internet.

Should you wish to speak with one of our customer services team about any concerns you have with our products and services please call: 44 (0)870 225 0023 (BT standard rate) email: customerservices.uk@santa.co.uk.

Personal Callers are welcome in office hours to:
Father Christmas Ltd, Francis Court, Cambridge CB5 8TE

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